Support overview


Renteo assistance


At Renteo, you benefit from a qualified and responsive assistance for all your needs.

Renteo is a collaborative platform that helps you throughout your reservation:

  • Find the vehicle closest to you (even though it's very easy)
  • Help with payment process
  • Resolve difficulties accessing your Renteo account
  • Assist you in finding the information you need on the website
  • Inform you about equipment and configurations of the vehicle you wish to rent
  • Help you in case of emergency
  • And more


If you need assistance with the Renteo platform, you can:


Our team is committed to responding to you as soon as possible during its opening hours from Monday to Friday, from 9:00 am to 12:30 pm and from 1:30 pm to 5:30 pm.


Horse truck assistance

Assistance, insurance? What are my guarantees?

If subscribed, an assistance allows you to get help quickly by a reactive network in case of breakdown or accident.

There are two types:

  • Vehicle and personal assistance
    Towing the vehicle to the nearest garage and possibly providing accommodation.
  • Horse assistance
    Your horses are transported to the final destination, your stable or an equestrian establishment nearby.

Note: Assistance cannot be used for punctures, fuel errors, theft, loss, or breakage of keys.

Agents are free to subscribe or not to assistance.

However, all trucks are insured for rental by the agents (for external damage).

Optional assistance

Trucks with one or more assistance badges can be recognized by the badges shown in the picture.

Assistances

The information is also available on the agent's ad.

If the truck has one or more assistance badges, the lessor will provide you with the appropriate number(s) to contact in case of breakdown or accident. If the truck does not have any assistance, then you will need to contact a breakdown service for the truck and your passengers. For your horses, we recommend that you contact a stable nearby if possible to request assistance with the recovery of the horses.


Find the nearest agent now:

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