Everything you need to know about Renteo


These are THEAULT vehicles, whose expertise no longer needs to be demonstrated. Labeled EPV (Entreprise du patrimoine vivant), this Made In France know-how has proven its quality, comfort, and robustness. It is the reference for high-end horse trucks.

How much does it cost to rent a horse truck or horse trailer on the site https://www.renteo.co.uk/?

It depends on each rental professional, the number of days, any additional fees, and the kilometers/miles driven. You can find the price list on each ad and create your own quote by selecting the rental period you need.

 None of our horse trucks for rent have this system unfortunately.

Technical specifications: 3m10 of exterior height, either stud or sport, if "Proteo Switch" then they are modular: both stud and sport. The detailed description of each vehicle can be found on its ad.

For more technical specifications on the horseboxes, we invite you to visit the website wwww.theault.com

On Renteo, you can find horse trailers, horseboxes and lorries dedicated to the transportation of horses.

The horseboxes are exclusively from the THEAULT brand. They are less than 5 years old and have less than 150,000 km (95 000 miles).

When you want to book a vehicle, you are redirected to a Mangopay interface specially dedicated to Renteo. Mangopay is a globally recognized online payment solution that provides its own security on transactions made. In addition, Mangopay uses 3D Secure Strong Authentication. In addition, the dealers have established a contract with the Renteo company before putting their vehicle online.

Renteo does not charge you any fees. When booking, only the rental professional rates apply.

On Renteo, if the FAQ does not provide you with all the answers you need, you can benefit from reactive and qualified assistance, which will accompany you at each step of your booking. If you encounter an issue when booking, you can contact us by email using the contact form or by phone at +33 2 33 89 16 06. We will respond to you as soon as possible.

If you have already made the booking and your request concerns the vehicle itself, we invite you to contact its owner directly (you will receive its contact details upon booking request confirmation).

If you encounter an issue when booking, you can contact us by email using the contact form or by phone at +33 2 33 89 16 06. We will respond to you as soon as possible.

If your request concerns the vehicle, we invite you to contact its owner directly.

The Platform is available from Monday to Friday from 9:00 a.m. to 12:30 p.m. and from 1:30 p.m. to 5:30 p.m.

With Renteo, 1€ = 1 point. By renting regularly, you accumulate points and have access on your account to a list of gifts that you can order, under the "Manage my loyalty points" section.

They can be stables, training centers, amateur or professional riders, saddleries and specialized stores, etc. We make no distinction, our truck owners simply share the same passion for horses.

You have different ways to contact Renteo via the website:

Messenger plug-in

Contact form (insert link)

Telephone number (insert number)

At Renteo, included kilometers are provided, they are indicated in the vehicle's specifications, and are applied based on the number of reservation days. If needed, it is possible to add kilometers/miles (if you plan to go below the included number)  in step 1 of the reservation. The price per additional kilometer is set by the rental professional.

Please note that if you have not booked any additional kilometers and you exceed the number of kilometers included in the reservation, a supplement may be requested on the day of return of the truck.

The rates for additional kilometers before and upon return of the truck may differ and are defined by the rental professional.

The price of your rental corresponds to the number of days, kilometers, and supplements you have booked. It also includes insurance. Filling the tank and cleaning the truck are not included in the rental unless the option is selected.

This depends on each Renteo agent. You can find this information on the calendar where you select the rental dates.

The supplements are indicated on the second reservation page of the vehicle.

No. The truck is provided with a full tank and must be returned with a full tank. Otherwise, you will be charged a fee by the agent.

To find out, simply type the name of your city in the Renteo homepage search bar, and the trucks will appear with the distance from your search point indicated under each photo. However, please note that the nearest truck may not appear first with the "Experienced Agent on Renteo" system or because it is already booked on the dates you chose (in that case a pop-up will appear).

To book a truck, go to the homepage: www.renteo.co.uk, and type the city in which you want to find a truck in the search bar. You can select your preferred departure and return dates. Once you click the "search" button, you will access the list of available vehicles. Then, select the desired and available vehicle based on your dates, fill in your details, and proceed to payment. 

It is best not to wait when you are sure of your date. Booking in advance will allow you to organize yourself and not miss any trucks, especially during peak periods. Additionally, some of the rental professional have a manual acceptation system (12 hours time)  for the rentals, so the request can sometimes be refused if they need their horsebox. 

To drive a horsebox (under 3.5t), only a category B (car) license is required. However, if you want to rent a trailer or a lorry, you need a suitable license.

If you paid for a rental outside of Renteo, and it does not appear in your Renteo account, you may have paid for a false reservation. To get help, please contact the platform as soon as possible. Except for manually entered bookings (by the Renteo customer support or the rental prrofessional him/herself), the payment will always be done online when you make your request.

You can book for the duration you want, with a minimum of 24 hours. If some agents offer a half-day rate, it will be indicated on their advertisement.

You can drive outside of the UK with these trucks. However, it must be insured with this option and please check the legislation in force in the destination country regarding border crossing or long journeys. You can also inquire with the DDPP (insert link to the website). Contact us to have further infos on the horsebox if needed

If the truck has a trailer hitch and there is no indication on the ad that you cannot tow, then it is possible. However, please make sure to book the trailer hitch if it is optional. Please note that to tow the trailer, you need the BE license, and your trailer must have its own insurance, as the one of the truck does not cover the towed trailer.

If the calendar is free, am I guaranteed the rental ?

It depends on whether the horsebox ad has manual or automatic acceptance. If the acceptance is automatic, then your reservation will be accepted directly after the booking. However, if the lessor has manual acceptance, your reservation request may still be rejected. Since the trucks belong to private individuals, they may need them without blocking their calendar beforehand. They have 12 hours to accept or refuse the request, after that; it will be automatically rejected.

Once you've made a reservation request, you will receive an email confirming that your request has been sent. From that moment on, the lessor has 12 hours to respond. You will then receive either a confirmation email and SMS or a refusal email.


I have not received a response from the owner.

If you have not received a response from the owner, it is possible that they have not seen your request. The lessor receives an SMS and an email and responds in any case within 12 hours after your request is made. We invite you to check your emails to find out the owner's response.

Bookings can be of two types:

Automatic acceptance, indicated by this icon:

  • As soon as you pay for your booking, your request is automatically validated, your payment is processed, and your bank account is charged.

Manual acceptance, indicated by this icon:

  • After you pay for your booking, the rental professional has 12 hours to validate or reject your reservation request. If the rental company validates your reservation, your payment is processed, and your bank account is charged. If the rental company rejects your reservation or if it expires, your payment is not processed by Renteo, and your bank account is not charged.

 I'm having issues with my account.

Creating an account

You can create an account beforehand through the "My account" tab at the top right or create one at the time of booking by entering your details.

Finding my reservation

Go to "My account," then "My bookings," where you will find the necessary details for your rental departure. Note that you can also easily find the vehicle by adding it to your favorites on the ad by clicking the star icon above the rates.

Do I need to create an account ? Is it free ?

You don’t have to create an account to book, but it is free, does not commit you to anything, and allows you to benefit from the loyalty program and get an overview of your rentals.

I forgot my password, my account is blocked, I want to change my password.

During your identification, click on "Forgot your password?" and follow the reset steps.

The website only accepts payments by credit card. Only VISA, MASTERCARD and MAESTRO (in some countries) cards are accepted. American Express is not accepted. Be sure to check that you have the secure payment verification method (3D secure) on your credit card. Otherwise, contact your bank.

When you make a reservation request with a 12-hour acceptance deadline, after you complete your payment, you are informed that a one-hour bank validation delay is necessary. This means that the rental company will receive your request within an hour. From that time on, they will have 12 hours to accept or reject it. If your payment is not validated by the bank within the hour, you will receive an email notification, and you will need to repeat the process.

Your bank account should not be charged if your request was declined. Our online bank Mangopay automatically sends the cancellation message to your bank, which should release the funds within a few seconds. Typically, banks, especially online ones, have up to 3 weeks to credit back. Normally, this credit is done within a maximum of 10 minutes. If you do not receive the payment return, it's possible that the cancellation message wasn't reconciled properly. In this case, please contact us so that we can provide you with the proof of cancellation to be transmitted to your bank. With this, your bank can trace the order number and speed up the process so that you get a refund more quickly.

You will be charged from the moment the rental request is accepted. For automatic acceptance bookings, you will be automatically charged.

Find the opening hours of the horseboxes' owner on the vehicle listing below in the Agent details, under "Opening hours" or in the calender on the right side "see opening hours of the agent".

You can also find the contact details of the owner in the confirmation email once your reservation is confirmed.

Since the trucks belong to different owners, they must be picked up and returned to the same location.

It's possible to make a booking on a closed day, in which case you'll need to pick up the vehicle the night before and return it the next morning. The platform is designed not to charge any extra fees in this case.

However, if the day before or the day after is also closed, an additional rental day will be counted.

You will receive an invoice for your rental automatically via email 3 days after the end of your rental (or earlier if the rental professional generates it manually). If the rental is from a private individual, VAT does not apply. If the rental is from a professional, you will see the phrase "Professional agent" on the booking page, and you can recover the VAT if you are also a company.

To use your promotional code, enter it in the "Promo Code" box during the payment step. Only one promotional code can be used at a time.

The concept of additional miles refers to any distance beyond the predetermined, included miles in the rental agreement.

At Renteo, a certain number of kilometers is included and specified in the vehicle information sheet. These included miles are applied based on the number of reservation days.

If necessary, you can add extra miles during step 1 of the reservation. The price per additional mile is determined by the owner of the horsebox. It's important to note that if you haven't added extra miles and exceed the included miles limit in the reservation, an additional charge may be requested on the day of returning the truck.

The rates for extra miles before and upon returning the truck vary and are set by the owner.

The cost of each additional mile is determined by each Renteo agent/ horsebox owner. You can find this information in the vehicle listing.

You can request the cancellation of your booking from your personal account or by contacting the rental professional directly. The cancellation conditions are chosen by the truck owner and can be found on each vehicle description. RENTEO offers the following cancellation options:

Flexible cancellation conditions:

Cancellation up to 48 hours before the vehicle pickup, a refund of 95% of the reservation amount will be made.

Cancellation less than 48 hours before the vehicle pickup, no refund is possible.

Moderate cancellation conditions:

Cancellation up to 7 days before the vehicle pickup, a refund of 95% of the reservation amount will be made.

Cancellation between 7 days and 48 hours before the vehicle pickup, a refund of 50% will be made.

Cancellation less than 48 hours before the vehicle pickup, no refund is possible.

Strict cancellation conditions:

Cancellation up to 7 days before the vehicle pickup, a refund of 95% of the reservation amount will be made.

Cancellation less than 7 days before the vehicle pickup, no refund is possible.

If you want to cancel your reservation, you can do so from your Renteo account on the website. Your cancellation request will then be sent to the rental owner who will process your request and respond in accordance with the cancellation conditions as defined in the terms and conditions of sale. You can also contact your rental owner directly using the contact information provided in the confirmation email.

When a refund is made on the platform, Mangopay, our banking service provider, automatically sends a cancellation message to your bank. Therefore, as soon as the rental owner cancels, you are refunded at the same time, according to your bank's processing time. Generally, banks, especially online banks, have up to 3 weeks to credit your account. Normally, this credit is made within 10 minutes maximum.

The rental owner will refund you, either via the platform or under certain conditions, directly. Renteo only acts as an intermediary.

If the cancellation comes from the rental owner, then they will cancel your reservation on Renteo and will proceed to refund 100% directly to you, as well as sending an invoice for the credit.

Once a reservation has been made through your Renteo account, you won't be able to modify it directly. However, you can contact the rental company to change the dates or add options.

With your rental professional's agreement, you can either receive a credit note (coupon code) or reschedule your rental for a later date. Contact your rental company to request a modification of your booking.

You can contact your rental company to see if an extension is possible. However, please note that late return of the vehicle will result in additional charges.

When you collect the rented vehicle, you must bring the following items with you:

A valid form of ID (specify which IDs are accepted) of the person who made the reservation.
A copy of the confirmation email (or have it on your smartphone).
The driver's license of the driver(s).
The security deposit. If paid by credit card, make sure to check your limit beforehand.

Yes, it is possible. However, the person collecting the vehicle must present a copy of your ID and confirmation email, along with the driver's license of all drivers who will be driving the vehicle. Make sure to inform the rental professional in advance.

A rental day on Renteo consists of 24 hours. If you rent a vehicle until 6:00 PM, you can pick it up the night before at 6:00 PM for the price of one day's rental. Similarly, if you rent a vehicle from 9:00 AM, you can return it the following day at 9:00 AM for the price of one day's rental.

However, if you wish to pick up the vehicle the night before and return it the next morning, you will exceed the 24-hour rental period and will be charged for an additional day's rental.

Usually, there is parking available where you pick up the truck. For more information, you can contact your rental professional after the rental has been accepted.

Driving a horse truck is easy, and you will get used to the THEAULT truck's small size quickly. However, you need to be careful of the truck's dimensions, including bridges, narrow roads, trees, roundabouts, and curbs. Accessing some roads that are easy to navigate with a small city car may not be easy with a horse truck. Make sure to plan your route accordingly, and check all angles all the time.

Renting a horse truck is very similar to renting a category B car, but the vehicle is larger than what you're used to driving. We recommend caution when maneuvering the truck. Most of our trucks are equipped with a rear-view camera to assist you. When you pick up the horsebox, the lessor will explain the truck's characteristics and features to you. Don't hesitate to ask if you got any questions.

This depends on the terms and conditions of each lessor. If pets are not specifically prohibited in the equipment, description, or terms, then you can bring your pet with you. However, it's still a good idea to check with the lessor by phone beforehand. Please note that even if pets are allowed, any damage caused by the animal will be your responsibility, and you'll be charged for the associated costs.

It's perfectly normal not to receive any contracts beforehand. You'll have the following contracts:

The Terms and Conditions of Use of the Platform, which govern the relationship between you and the lessor. You can find them on the website's footer.
The inventory of the horsebox (paper or with the WeProov app), which is created and signed on-site when you pick up the truck. You'll receive it after returning the vehicle. 


If you encounter any issues during your rental, please contact the owner of the truck.

If you're caught speeding during your rental, you can notify the owner upon returning the vehicle. They'll receive the fine and will indicate you as the driver to the relevant authorities. You'll receive the fine just as you would for your own vehicle.

There are several possible scenarios :

If the damage doesn't prevent you from completing your rental, notify the owner immediately. The damage will be noted on the inventory report, and you'll be charged for it.
If the damage prevents you from continuing the rental, notify your lessor and contact the truck's roadside assistance if it's available. Otherwise, contact a tow truck. The owner will then contact their insurance, and the necessary steps will be taken.
If there's been an accident, notify the owner immediately and fill out an accident report with the other party. Then, call the assistance or the tow truck to have you and the truck towed. If the rental professional has horse assistance and the horses are in the truck, you'll need to contact horse assistance. Otherwise, you'll need to find a solution to transport your horses safely.

Immediately notify your rental professional. Check if you or the owner can find a solution. Otherwise, contact roadside assistance or a breakdown service.

What happens in the event of an accident?

First, you must call the owner of the truck.

If a third party is identified, you will need to complete the accident report with them, keep a copy, and send it to your rental company upon your return so that they can handle the procedures with their insurance.

If no third party is identified and you need assistance, you will need to contact either roadside assistance if your rental company provides it in their insurance, or a breakdown service.

The Renteo platform enables communication between you and the rental company (owner of the truck). In case of any problems during the rental, we invite you to contact the truck owner directly first. Their contact information is in the reservation confirmation email received. But we are always available to help you in case you don’t reach the owner.

The inventory is a very important item between you and the rental company/truck owner. It must be carried out meticulously and everything must be noted. If you see an anomaly not indicated on the inventory, we invite you to inform the person before signing the inventory. The rental company cannot be held responsible for any claims made after the signing of the inventory.

I want to interrupt a rental

If you wish to return the truck earlier, you will need to contact your rental company to let them know and agree on a schedule to return it. Indeed, you cannot return the truck if the owner is not on site. Shortening a reservation does not entitle you to any refund.

If it concerns the rental, the rental amount, or the truck, you will need to contact your rental company.

If it is a technical question about the Platform, such as your Renteo account or the loyalty program, you can contact the Platform.

If you bring the vehicle back beyond the scheduled time, you may put the rental company in difficulty if another customer is scheduled after you. If it is a company, you may find yourself blocked and have to return it the next day.

In any case, an additional charge may be billed by the rental company in these cases.

It is always preferable to protect the horse's limbs during transport in order to limit the risk of injury (transport boots or resting wraps).

Each vehicle class is assigned a particular rate for toll passage.

If you are wondering whether you are insured during your rental, all the trucks listed on our platform are insured for rental. However, each insurance policy includes excess in case of an accident. Your security deposit may be deducted accordingly. If you want to avoid the excess, you can purchase additional insurance. Please note that the platform does not provide insurance for your horse during transportation. It is your responsibility to obtain horse transport liability insurance.

Everything you need to know about returning your rental - fuel, cleanliness, mileage, deposit

Before returning the truck, please make sure to clean it and fill the fuel tank. Failure to comply with these requirements may result in an additional charge from the owner. If you have pre-paid for additional mileage, you will not be charged for the excess mileage. However, if there are any additional miles driven beyond the prepaid amount, the owner will charge you for them at the end of the rental. As for the deposit, it is managed directly by the owner. It is held as a security deposit and will be returned to you at the end of the rental if the vehicle is returned in the same condition as it was received. Please note that if the security deposit is required as a pre-authorization on a credit card, you must check your card limit beforehand.

The security deposit is directly managed by the owner and requested at the start of the rental.

Regarding a security deposit, it is held and returned upon the vehicle's return if the vehicle is returned in the same condition as it was at the start. The form and amount of the security deposit are specified in the rental terms of each lessor. Please note that if the security deposit is requested as a bank pre-authorization, you will need to check your credit card limit beforehand.

As noted in our Terms of Service (section 3.6): "This amount shall not bear interest and shall be refunded to the User after the Vehicle is returned, after deducting any rents still due and any refurbishment costs caused by the fault of the User in the use of the Vehicle, as documented and mutually agreed upon on the day of the return.

If you are interested in buying a Theault truck, please visit the "Become one of our Agents" tab to find all the information you need. By contacting Renteo directly, you will receive personalized follow-up to determine whether you can be listed on our platform. If you are interested in buying rather than renting, please visit www.theault.com. 

Please contact Renteo or the owner directly for more information.

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